Observing Communication in Health Services: RSGM

A pictue of me and friend while visiting the hospital for observation

Introduction

Delivering effective healthcare requires effective communication; it is facilitated by exchanging information, building trust, and ensuring patient safety. Communication, both verbal and non-verbal at Rumah Sakit Gigi dan Mulut Universitas Airlangga (RSGM UNAIR), goes a long way toward creating a friendly and effective atmosphere within and for patients and healthcare providers, as well as for the broader community. This report observes communication in an interaction of health professionals, patients, or even the public. The goal is to show the way communication relates to providing quality oral healthcare services.

The report highlights how clear and empathetic communication words and body language helps patients feel more heard and thus relaxed, as the oral care experience can be intense and anxious for them. Trust, teamwork, and effective treatment plans are created because patients’ needs are understood by the healthcare team and thus even addressed appropriately. This report is an exploration of the role of communication with respect to improved patient care and oral health outcomes at RSGM UNAIR.

Verbal and nonverbal communication in hospital

In RSGM UNAIR, talking to patients is pure simplicity for health providers. They make explanations very easy for patients to understand, like the dentist and the nurse explaining the health and treatment process or procedure. That way, the patient is informed with the right treatment and feels confident to consume it as well. For example, during the consultation, many practitioners use visuals or very simple comparisons for the patient's understanding, so what might be complex does not feel overwhelming.

No doubt, verbal as well as non-verbal communication really creates a warm atmosphere. A soft eye contact, a friendly smile, and an open body language seem to create bonds of trust and lessens anxiety in patients. For example, pediatric dentists use playful interactions with gentle actions to ease the children from anxiety over dental visits. Such thoughtful communications not only comfort patients but also give more enjoyment in their experience, making a clear point about the patient-centered institution. Maintaining eye contact and other comfort providing gestures are frequently applied by nurses to settle their patients who are likely to be anxious. Also, they actively welcome the kids by creating suitable environment for them who are normally scared of hospital.

Inter-professional Communication

Teamwork is considered a core concept of healthcare at Rumah Sakit Gigi dan Mulut Universitas Airlangga (RSGM UNAIR). Dentists and health professionals of varying specialties, nurses, support staff, and administrative staff work closely together to develop treatment plans that are appropriate directly to each patient. EHR will serve as a means through which this will be achieved by allowing medical personnel access to patient information without any hassles. This lessens the risk of error; it facilitates communication among all with equal and full awareness of the patient's conditions and enables better coordination and more efficient healthcare delivery.

Apart from EHR, another source to strengthen this collaboration is through regular multicenter meetings. Examples of cases treated with this system of interdisciplinary collaboration are complicated kinds of cases, as requiring maxillofacial surgery. As a rule, they must be consulted by other specialists, such as an oral and maxillofacial surgeon, an orthodontist, and/or a prosthodontist. In these meetings, every practitioner weighs his or her own specialty so that the entire scope of management can be given for each patient. This teamwork approach not only enhances patients' quality of care but also instills a respect-for-one-another type atmosphere for professionals, thereby engendering trust and teamwork. It eventually leads to better patient care and supposes ultra-high standards at RSGM UNAIR.

Engagement with the General Public

It focuses heavily on taking the outside community into account, especially through well-established and systematic communication mechanisms. Patient call systems help streamline the booking appointments and make waiting for appointments less tense. It will ensure an orderly flow of activities and keep the patient well informed that he is going to be attended to in good time.

This provides more value to the information desk of the hospital, whose staff will direct, answer questions, and help the patients in making appointments. This is very useful for first-time visitors or those who are new to the hospital's layout. The place is decorated with a comfortable waiting area, appropriate seat accommodation, clear signage, and light-cum-soothing decor. Such things indeed portray RSGM UNAIR's efforts in creating a pleasant environment for patients and their relatives.

Facilities across different departments

RSGMUNAIR refers to the hospital founded for dental and oral health services through sophisticated facilities to accommodate all the needs of its patients. There are several clinics: orthodontics, periodontics, and pediatric dentistry with the latest device and technology tools, planned for precise care. All facilities are designed to keep the custom comforts and professionalism in mind, boosting trust and the healing process. The hospital has consultation rooms and modern waiting areas to make a better experience in the hospital. Thoughtfully thought of keeping calm and back, bright and cooler shades, and warm comfortable seating intervals with signage mapping the areas. For the individuals with disability, this hospital provides easy access to facilities to cater to all patients' access without discrimination.

Meanwhile, RSGM UNAIR provides patients with very spacious treatment rooms that have advanced dental chairs and equipment in them-all designed with a view toward efficient patient comfort in treatment procedures. The hospital also avails all support facilities including pharmacy, radiology, and administrative areas to make the passage of patients from entrance to leaving as smooth as possible.

Indeed, the hospital is aimed at making the environment so neat and hygienic with strict infection control measures to always keep the safety of patients. These thoroughly organized, integrated facilities present a great value-added quality assurance of the service department of RSGM UNAIR in offering excellent dental care in a professional and supportive setting.

Critical Observation and Insights

Observing the communication activity within RSGM UNAIR thereby shows that effective and empathetic communication can bring up trust and involvement. Thus, there is a high collaboration among healthcare workers addressing person-centered care mostly for complicated cases. Practical measures are using calling systems and available information desks at the facility demonstrating patient convenience and satisfaction to access the services offered in the hospital.

Every little detail that counts is there in the hospital-from the waiting area to advanced technology. All these features complement each other in fostering an environment wherein comfort is assured for the patient, thereby ensuring that RSGM UNAIR will retain its position as the leading figure in oral healthcare.

Conclusion

In Conclusion, communication, whether verbal or non-verbal, is very vital to the success of service delivery in RSGM UNAIR. Most distinguished by that of other organizations, the hospital sets up effective communication at all levels, whether among health workers, patients, or the community towards the heightened efficiency of healthcare services in terms of both oral and dental aspects. Through clear, empathetic dialog, RSGM UNAIR makes sure patients feel respected, informed, and confident, thus improving satisfaction and treatment outcome.

Modern facilities of the hospital, skilled professionals combining the facility's patient-first orientation further enhance the capability of delivering the precise and efficient care needed. The advanced diagnostic tools, specialized clinics, and interdisciplinary teamwork offer a seamless healthcare experience while meeting the patient's needs to the highest standard. RSGM UNAIR's oral health information dissemination through community outreach and public health initiatives improves health in the general population. Contribution to Complementarian Communication Commitment of RSGM UNAIR towards Quality Improvement makes it lie at the front row of dental healthcare provision in the nation. The establishment would thereby strengthen its reputation as a trusted institution rendering valuable service in improving oral health and general well-being of its patients and larger community.